FAQS

General

1.Do you have a store I can visit?

No.Chicherjewelry is strictly an online retailer. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

Order Issues

1. How do I make changes after my order has been placed?

If you notice a mistake with your order after receiving an order confirmation email, please call us. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and order number if available.

2. How do I change the currency?

At the top of our website, you will see a currency widget where you can change the currency to anyone available.

3. Which payment methods do you accept?

We accept Visa, American Express, Mastercard, Discover, Visa/Debit or Paypal. If you wish to pay with multiple credit cards, please contact our customer service Email serivce@chicherjewelry.com where our team can assist you further. We do not accept cash, cheques, installments, nor Cash On Delivery payments.

4. How do you secure my payment information?

We take security very seriously and do not process any of your payment information ourselves. All payment-related matters on Chicherjewelry are handled by PayPal.

5. Is my personal information kept private?

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you- e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our Privacy Policy in full.

Jewelry

1. Are the stones real diamonds?

Most of our rings are made of 925 sterling silver and the stones are created sapphires. If you would like to know more, please view this page: Our Stones.

2. What is Sterling Silver?

To produce stronger and more durable products, pure silver is often combined with other metals. Sterling silver is the most popular alloy.

Fine silver (99.9% pure) is generally too soft for producing large functional objects; therefore, the silver is usually alloyed with copper to give it strength. Sterling silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, such as copper. The sterling silver standard has a minimum millesimal fineness of 925. This alloy preserves the elasticity and beauty of the precious metal.

Other metals can also replace the copper, most often with the intent to improve various properties of the basic sterling alloy such as reducing casting porosity, eliminating firescale, and increasing resistance to tarnish.

3. Will Sterling Silver tarnish?

Chemically, silver does not react with oxygen or water at ordinary temperatures, meaning it does not tarnish easily. 

Even though sterling silver does tarnish, our rhodium-plated jewelry provides maximum durability. Our jewelry is also easy to care for and clean.

4. What will make sterling silver tarnish?

Common chemicals in perfume, hair spray, soap, and lotion will make rhodium tarnish permanently. Stay away from chlorine and other bleaches, including swimming pools. Rhodium-plated jewelry will turn quickly if it meets those chemical substances.

5. What is Gold Plating or Gold Electroplating?

Gold plating is a method of depositing a thin layer of gold onto the surface of another metal (such as silver or copper) by chemical or electrochemical means.

6. Why did your jewelry turn your finger green?

All of our silver jewelry is made of 925 sterling silver, which includes 92.5% silver and 7.5% other metals, including copper. When the copper alloy comes in contact with moisture (such as sweat, water, or humidity) or certain acids in products (such as lotions, household cleaning products, perfumes, and soaps), it may create a chemical reaction that can turn your finger green. This reaction is harmless. People with high body acidity are more likely to experience this green finger reaction. "Green finger" does not indicate that the jewelry is not sterling silver.

Shipping & Returns

1. Where do you ship to, and how much does shipping cost?

We offer FREE Standard Shipping for orders over $59.00. For detailed information and to see if you qualify, please visit our Delivery page.

2. How long until I receive my jewelry?

Once you complete payment for your order, we generally start processing your order within 24 hours. We offer two shipping methods for all items, Standard and Expedited, so depending on your location, different delivery times can be expected. For more information, please check our Delivery page.

3. Will I have to pay customs duties, taxes, or other fees?

You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself.

4. What if I don't like my jewelry after receive it?

Don't worry about it. We promise a free 60-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.

5.What if I have a question that hasn't been answered above?

We are always happy to help you with any questions you may have. Please just contact us.

Email us: service@chicherjewelry.com

(6:00PM-3:00AM, Monday-Sunday(PST/PDT))

Call Us: 15229376532