About Product

1. What is the stone you use?
All the stones we use for our rings are created sapphires. Many jewelry brands choose to use cubic zirconia as the stone of their jewelry, as the price is lower than sapphire. However, compared with cubic zirconia, sapphire is more durable, valuable, and has a lasting brilliance, which is more suitable for ring use as rings are subject to more wear and tear.

2. What materials are your products made from?
Most of our products are made of 925 sterling silver. Silver is a precious metal, like gold and platinum. Chicher  jewelry uses a premium anti-tarnish sterling silver for all silver products. Sterling silver jewelry is stamped with 925 to indicate the metal type.

3. Will this jewelry discolor my skin?
No, our jewelry will not discolor your skin. Jewelry that discolors your skin is made of copper. Our jewelry is made of 925 sterling silver and the quality has been verified by the International Institution SGS.

4. How can I choose the right size?
Please check the details of our SIZE GUIDE page.

5. How do I clean my jewelry?
For regular cleaning, we recommend that you use our Silver Jewelry Polishing Cloth, which is infused with a special jewelry cleaner. You can also use a soft cloth made of 100% cotton. For more details about the jewelry care guide, please check the details of our JEWELRY CARE GUIDE page.

6. How can I purchase a customized item?
We can make customized items for changing color, size, stone's color, and size. If you have other questions, please contact our customer service and provide your request details. Our agents will respond to you as soon as possible.

7. Will I receive the item exactly like the pictures shown on your website?
When you choose a product on Chicher jewelry, you will see an image of your item. This image is intended to give you an idea of what your item will look like. Though we do our best to provide an accurate representation of the actual item, there may be some differences (e.g. with respect to stone colors and size). Please ensure to review the item details which outline stone shapes and sizes.

8. How can I do wholesale with your company?
If you need to make wholesale order with us, please send an email to service@chicherjewelry.com and our agents will describe the details.